Tech Connection

 April 8 , 2017-- SCPhA Office, 1350 Browning Road, Columbia, SC 

(Objectives Below)

7:30 am-8 am: Check In/Breakfast
8 am : CE

Cost:

SCPhA Members: $60

Non-Members: $90

Columbia Objectives - Ann Barnes, PharmD

 

I. Pharmacy Technicians Holding the Medication Safety Umbrella

 

ACPE#0171-0000-17-010-L05-T Activity Type: Knowledge  Credit Hours: 1.5

 

Learning Objectives:

 

At the end of the presentation, pharmacy technicians will be able to:

 

Define medication safety and its importance to pharmacy practice

 

Explain the pharmacy technician’s role in medication safety plans for community and hospital pharmacies

 

Identify common medication safety issues in community and hospital pharmacies

 

Describe methods for preventing and resolving medication safety issues

 

Predict outcomes for medication safety issues based on case scenarios

 

Create an individual umbrella for use in their pharmacy setting to prevent medication safety

 

II.How to Effectively Work with REMS Programs

ACPE#0171-0000-17-011-L03-T Activity Type: Knowledge   Credit Hours: 1.5

 

At the end of the presentation, pharmacy technicians will be able to:

 

Summarize the importance of REMS programs in the community and hospital pharmacies

 

Differentiate between a REMS program and the use of medication safety guides

 

Describe the different types of REMS programs available

 

Recognize medications with REMS programs

 

Review the pharmacy technician’s role in REMS programs for various medications

 

Identify medications used in their pharmacy setting that have REMS programs and how they can more effectively work with these patients and medications

 

III. Pharmacy Technicians and Patients Boosting Medication Adherence

 

ACPE#0171-0000-17-012-L04-T Activity Type: Knowledge  Credit Hours: 1.0

 

At the end of the presentation, pharmacy technicians will be able to:

 

Explain the importance of medication adherence

 

Describe the pharmacy technician’s role in medication adherence

 

Outline strategies for pharmacy technicians to utilize to improve medication

 

Design an individual plan for use in their pharmacy setting to promote medication adherence

 

 

 

Florence Objectives -Kevin T. Hope, RPh, BCNP

 

I. Mastering the Customer Encounter in the Pharmacy

ACPE#0171-0000-17-013-L04-T Activity Type: Knowledge Credit Hours: 1.5

 

       Recognize methods used by customer relations experts to effectively manage common service issues in the contemporary pharmacy setting.

 

       Identify ‘catch phrases’ that should be avoided when working through a customer encounter in the pharmacy.

 

       Identify tools used by industry experts to effectively problem solve in the pharmacy setting.

 

       Recognize the difference between an angry customer and a toxically entitled one, identifying techniques for effectively addressing each of these patient populations.

 

       Propose methods for effective customer encounters, given a variety of common service issues within the pharmacy environment

 

II. Pharmacy Law:  Roots & Future for the Pharmacy Technician (program length:  1.5 hours)

ACPE#0171-0000-17-014-L03-T Activity Type: Knowledge Credit Hours: 1.5

 

  • ·         Identify and describe key federal regulations in the history of pharmacy practice
  • ·         Describe key historical events that led to increased regulation of the profession of pharmacy
  • ·         Distinguish between federal law and state law
  • ·         Describe the role of the state boards of pharmacy
  • ·         Describe the licensure process for pharmacists in South Carolina
  • ·         Describe the process for becoming a registered pharmacy technician in South Carolina
  • ·         Describe the process for becoming a certified pharmacy technician in South Carolina
  • ·         On a national level, describe the varying options for obtaining pharmacy technician certification
  • ·         Differentiate between the ExCPT exam and the PTCE exam
  • ·         Describe current collaborative efforts being made to steer pharmacy technician education, identifying key professional organizations

 

III. Medication Safety Initiatives for Pharmacy Technicians:  the Science and the Psychology

ACPE#0171-0000-17-015-L05-T Activity Type: Knowledge Credit Hours: 1.0

 

  • ·         List common types of medical errors reported within the pharmacy setting
  • ·         Identify resources available to the pharmacy technician for the reporting and prevention of medication errors
  • ·         Describe the psychology of repeated mistakes and propose a method of breaking this cycle within the pharmacy practice environment
  • ·         Describe how past medical errors have negatively impacted the lives of patients
  • ·         Recognize the statistical data associated with the occurrence of medical errors
  • ·         Identify strategies that the patient may take to proactively prevent medication errors
  • ·         Describe medication prevention initiatives that have specifically targeted the role of the pharmacy technician
  • ·         Explain the relationship between appropriate patient education and the rate of medication errors.