COVID-19 Resources

  • PBM Updates *Added 3/25/20*
    • Express Scripts COVID-19 Signature Log Clarification
    • Express Scripts Communication from 4/30/20: *Added 5/1/20*

      "Signature log policy extended due to COVID-19

      Express Scripts would like to clarify that pharmacies are not required to obtain signatures from patients during this unprecedented pandemic, unless required by law. This policy was implemented on March 19, and was originally scheduled to remain in place until April 30. This policy has been extended and will be in effect until further notice.

      We understand that pharmacies will be servicing patients in unique ways and documentation could come in many forms, as an example but not meant to be all inclusive, documentation of that service may include: the pharmacist writes in a log book the prescription number and date of service, the cash register receipt that includes prescription numbers, a text message or email from the patient, a note on the hard copy, or an electronic annotation in your system. We understand that patient care is the number one priority and nothing in this notice should be construed to hinder servicing the patient.

      If you need a member’s specific prescription processing information or other help with a claim, please visit our Pharmacist Resource Center at


      Thank you,

      Provider Outreach Team
      Express Scripts"

    • Express Scripts Re-credentialing changes related to COVID-19 *Added 4/8/20*
    • OptumRx Response to CMS Guidance Issued March 10, 2020 re: Medicare Advantage and Part D Plans Respond to COVID-19 (includes signature log clarification)
    • Express Scripts' Pharmacy Audits
    • CVS/Caremark Signature Log Update
    • OptumRx Communication from 3/26/20: *Added 3/27/20*  "Thank you for contacting OptumRx. OptumRx is partnering with our participating network pharmacies as we work together to battle COVID-19. As part of working together, OptumRx has temporarily suspended the mailing/shipping prohibition, waived the signature requirement for drugs mailed/shipped to a member and when a member picks-up the covered drug at a pharmacy. We understand and appreciate that the current focus of our network pharmacies is the well-being of our valued members and are an important part of the national health care response to mitigate the spread of COVID-19. Understanding the concerns during this national state of emergency and the need for our network pharmacies to focus on member/patient care, OptumRx has also suspended all on-site pharmacy audits as of March 16, 2020 and all desk audits as of March 23, 2020. Although we do not anticipate any material interference with a pharmacy serving the customers/members, please note that the above audit suspensions do not apply to fraud, waste or abuse investigations. Kind regards and stay safe! Heidi Lew Heidi C. Lew, Pharm.D. | OptumRx,Vice President, Pharmacy Network Audit
    • PBMs Stand With Rx Supply Chain to Help Patients Access Medications (PCMA Press Release) *Added 4/3/20*